Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our dry cleaning and laundry website and services, including clothing selection, price listings, order placement, and pickup and delivery options. We handle information in accordance with applicable privacy laws.

Information We Collect

Depending on how you use our online platform, we may collect:

• Contact and order details, such as your name, telephone number, and information needed to arrange pickup or delivery.
• Service details, including selected clothing types, requested cleaning services, order instructions, and order history.
• Payment and transaction information. Payments may be handled by payment providers; we do not intend to store full payment card numbers or security codes.
• Information you provide when contacting us, such as questions, feedback, or service requests.
• Technical and usage information, such as device and browser details, approximate location derived from your IP address, pages visited, and interactions with our site. This may be collected through cookies or similar technologies.

How We Use Information

We use personal information as reasonably necessary to:

• Provide, manage, and fulfill cleaning orders, including coordinating pickup and delivery.
• Show applicable service options and prices, process payments, and provide order updates or customer support.
• Maintain and improve our services, website performance, and security.
• Detect and prevent fraud, misuse, and other harmful or unlawful activity.
• Meet legal obligations and establish, exercise, or defend legal claims.
• Send promotional messages where permitted by law and, when required, with your consent. You can opt out of marketing messages at any time.

Legal Bases for Processing

Where the General Data Protection Regulation or similar laws apply, we process personal information when necessary to perform a contract with you, take steps at your request before entering into a contract, comply with legal obligations, pursue legitimate interests that do not override your rights, or obtain your consent where required. You may withdraw consent at any time; withdrawal does not affect processing that took place before it was withdrawn.

Cookies and Similar Technologies

Our site may use cookies and similar technologies to support essential functions, remember preferences, understand site usage, and improve performance. You can manage cookies through your browser settings. Where required, we will request consent before using non-essential cookies. Blocking certain cookies may affect site functionality.

How We Share Information

We do not sell personal information for money. We may share information with service providers that support payment processing, website hosting, order management, customer support, analytics, and pickup or delivery. These providers may use information only as needed to perform services for us and are expected to protect it. We may also disclose information when required by law, to protect rights and safety, or in connection with a business reorganization, merger, or transfer, subject to applicable law.

Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business and tax records, resolving disputes, and meeting legal requirements. Retention periods vary depending on the type of information and applicable obligations. We use reasonable administrative, technical, and physical safeguards, but no method of transmission or storage is completely secure.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to request access to, correction of, or deletion of your personal information; obtain a portable copy; object to or restrict certain processing; withdraw consent; or appeal a decision about a privacy request. Some U.S. state laws also provide rights to opt out of certain targeted advertising, profiling, or disclosures defined as a sale or sharing. We do not treat you differently for exercising a privacy right.

To make a privacy request, contact us using the physical address below. We may take reasonable steps to verify your identity and will respond within the time required by applicable law. You may use an authorized agent where permitted by law, and we may require proof of authorization. If you are in the European Economic Area, the United Kingdom, or Switzerland, you may also have the right to lodge a complaint with your local data protection authority.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided us with personal information, a parent or guardian may contact us at the address below to request its deletion.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the revised policy on our site and update it as required by applicable law. Your continued use of our services after an update does not override any rights you have under applicable law.

Contact Us

For questions or privacy requests, you may contact us by mail at: